Careers

Job Title: Systems Engineer III / Senior Systems Engineer

Department: Service and Support

Reports to: Operations Manager

About Inline Computer & Communications:

If you have successful experience working as an IT Consultant or Systems Administrator, and have a strong passion for computers, exceptional customer relations, and learning technology then you might be a candidate to join our team. Inline Computer & Communications is looking for both full time and part-time engineers who can hit the field running and join our mission to bring the best possible customer service to our clients.

Come work for a flexible, fast-growing company that offers a strong compensation package, state-of-the-art IT management tools, and has a real can-do attitude towards our customers, vendors and staff. We use a team approach so you will always feel confident in the day-to-day IT battles.

We have over twenty years of servicing SMBs in Eastern Washington area. If you are ready to be part of something big, contribute in a team environment, and help build fast-growing local businesses that have heavy IT demands, please submit your resume below.

GENERAL SUMMARY:

The Senior Systems Engineer is responsible for handling escalated tickets, spearheading large client projects, and mentoring junior engineers. This relates to all technology, including: firewalls, servers, networks, vendor specific hardware, workstations, printers, and software.

Essential Duties and Responsibilities:

• IT Support relating to technical issues involving core business applications and operating systems
• Support of disaster recovery solutions
• Expert technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Expert remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Utilize remote monitoring and management system alerts/notifications, and respond accordingly via service tickets
• System documentation, maintenance and review in ConnectWise
• Communication with customers as required: effectively communicating incident progress, notification of impending changes or agreed outages

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
• Self-motivated with the ability to work in a fast moving environment

Preferred experience with:

• Microsoft Windows 10 and Server 2012/2012 R2/2016/2019
• Microsoft Office Suite 2010/2013/2016/2019/O365
• Firewalls (Watchguard, Cisco, SonicWall, etc.)
• Backup Technologies (ShadowProtect)
• Antivirus (Symantec, Kaspersky, Windows Defender, Webroot, Vipre)
• Software deployment technologies (WDS, MDT)
• Advanced Networking (TCP/IP, DNS, routing, subnetting)
• Remote access technologies (VPN, dial-up, terminal services)
• Server migrations
• Relevant certifications (MCITP, CCNA, etc.)

Ideally you will also have:

• At least six years of relevant experience
• Authorization to work in the U.S.
• 4-year Bachelor’s degree (or equivalent experience)
• Experience in customer service
• Exceptional communication skills

Compensation: DOE

Benefits after 90 days:

• Medical
• Paid Vacation
• Profit sharing