Careers

If you have the experience and the fire to succeed, we’d love to talk to you! Join Inline Computer & Communications to be part of a leading IT services provider in Richland, WA. You’ll find we are passionate about IT and both personal and career growth.

Inline Computer & Communications encourages healthy lifestyles and is a strictly non-smoking work environment.

Job Title: Systems Engineer III / Senior Systems Engineer

Department: Service and Support

Reports to: Operations Manager

About Inline Computer & Communications:

If you have successful experience working as an IT Consultant or Systems Administrator, and have a strong passion for computers, exceptional customer relations, and learning technology then you might be a candidate to join our team. Inline Computer & Communications is looking for both full time and part-time engineers who can hit the field running and join our mission to bring the best possible customer service to our clients.

Come work for a flexible, fast-growing company that offers a strong compensation package, state-of-the-art IT management tools, and has a real can-do attitude towards our customers, vendors and staff. We use a team approach so you will always feel confident in the day-to-day IT battles.

We have over thirty years of experience servicing SMBs in Eastern Washington area. If you are ready to be part of something big, contribute in a team environment, and help build fast-growing local businesses that have heavy IT demands, please submit your resume below.

GENERAL SUMMARY:

The Senior Systems Engineer is responsible for handling escalated tickets, spearheading large client projects, and mentoring junior engineers. This relates to all technology, including: firewalls, servers, networks, vendor specific hardware, workstations, printers, and software.

Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving core business applications and operating systems
  • Support of disaster recovery solutions
  • Expert technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Expert remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Utilize remote monitoring and management system alerts/notifications, and respond accordingly via service tickets
  • System documentation, maintenance and review
  • Communication with customers as required: effectively communicating incident progress, notification of impending changes or agreed outages

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
  • Self-motivated with the ability to work in a fast moving environment

Preferred experience with:

  • Microsoft Windows 10 and Server 2012/2012 R2/2016/2019
  • Microsoft Office Suite 2010/2013/2016/2019/O365
  • Firewalls (Watchguard, Cisco, SonicWall, etc.)
  • Backup Technologies (ShadowProtect)
  • Antivirus (Symantec, Kaspersky, Windows Defender, Webroot, Vipre)
  • Software deployment technologies (WDS, MDT)
  • Advanced Networking (TCP/IP, DNS, routing, subnetting)
  • Remote access technologies (VPN, dial-up, terminal services)
  • Server migrations
  • Relevant certifications (MCITP, CCNA, etc.)

Ideally you will also have:

  • At least six years of relevant experience
  • Authorization to work in the U.S.
  • 4-year Bachelor’s degree (or equivalent experience)
  • Experience in customer service
  • Exceptional communication skills

Compensation: DOE

Benefits after 90 days:

  • Medical
  • Paid Vacation
  • Profit sharing

Job Title: Helpdesk Level I / Support Systems Engineer

Department: Service and Support

Reports to: Operations Manager

About Inline Computer & Communications:

If you have successful experience working in Information Technology, and have a strong passion for computers, exceptional customer relations, and learning technology then you might be a candidate to join our team. Inline Computer & Communications is looking for both full time and part-time engineers who can hit the field running and join our mission to bring the best possible customer service to our clients.

Come work for a flexible, fast-growing company that offers a strong compensation package, state-of-the-art IT management tools, and has a real can-do attitude towards our customers, vendors and staff. We use a team approach so you will always feel confident in the day-to-day IT battles.

We have over thirty years of experience servicing SMBs in Eastern Washington area. If you are ready to be part of something big, contribute in a team environment, and help build fast-growing local businesses that have heavy IT demands, please submit your resume below.

GENERAL SUMMARY:

The Support Systems Engineer is responsible for handling initial customer requests in the form of tickets, providing technical assistance and support for incoming concerns and issues, and run diagnostic test to resolve problems. This relates to all technology, including: firewalls, servers, networks, vendor specific hardware, workstations, printers, and software.

Essential Duties and Responsibilities:

  • Monitor and respond quickly and efficiently to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Ask educated questions and listen to customers to determine root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Run diagnostic tests to resolve problems
  • Report significant and recurring issues to the tier-2 support team
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Degree in IT, Computer Science, or related field (either completed or in-progress)
  • Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
  • Self-motivated with the ability to work in a fast-moving environment
  • Proven experience as a Help Desk Technician or other customer service role
  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving

Preferred experience with:

  • Microsoft Windows 10 and Server 2012/2012 R2/2016/2019
  • Microsoft Office Suite 2010/2013/2016/2019/O365
  • Antivirus (Symantec, Kaspersky, Windows Defender, Webroot, Vipre)
  • Software deployment technologies (WDS, MDT)
  • Basic Networking (TCP/IP, DNS, routing, subnetting)
  • Remote access technologies (VPN, dial-up, terminal services)
  • Relevant certifications (A+, Network+, etc.)

Ideally you will also have:

  • Experience in customer service
  • Exceptional communication skills

Compensation: DOE

Benefits after 90 days:

  • Medical
  • Paid Vacation
  • Profit sharing

Job Title: Administrative Assistant

Department: Administration

Reports to: Operations Manager

About Inline Computer & Communications:

If you have successful experience working as an assistant, detail oriented, exceptional customer relations, and excellent communication skills, then you might be a candidate to join our team. Inline Computer & Communications is looking for a full time administrative who can join our mission to bring the best possible customer service to our partners.

Come work for a flexible, fast-growing company that offers a strong compensation package, state-of-the-art IT management tools, and has a real can-do attitude towards our customers, vendors and staff. We use a team approach so you will always feel confident in the day-to-day work.

We have over thirty years of experience servicing SMBs in Eastern Washington area. If you are ready to be part of something big, contribute in a team environment, and help build fast-growing local businesses that have heavy IT demands, please submit your resume below.

GENERAL SUMMARY:

The Administrative Assistant is responsible for helping the owner with administrative tasks, including license and software renewals, account reconciliations, scheduling appointments, partner communications, taking messages, note taking, and other tasks as needed. 

Essential Duties and Responsibilities:

  • Answers phone calls, schedules meetings and supports visitors.
  • Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
  • Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Supports team by performing tasks related to organization and strong communication.
  • Provides information by answering questions and requests.
  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
  • Contributes to team effort by accomplishing related results as needed.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • High school diploma or equivalent education required
  • 3 years of administrative assistant experience
  • Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
  • Valid driver’s license and current automobile insurance
  • Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
  • Self-motivated with the ability to work in a fast-moving environment
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving
  • Administrative skills such as: reporting, administrative writing, Microsoft Office, process management, organization, information analysis, interoffice professionalism, problem solving, supply management, inventory control, verbal communication.

Preferred experience with:

  • Microsoft Windows 10
  • Microsoft Office Suite

Ideally you will also have:

  • Experience in customer service
  • Exceptional communication skills
  • Exceptional organizational skills
  • Exceptional attention to detail
  • Exceptional decision-making skills

Compensation: DOE

Benefits after 90 days:

  • Medical
  • Paid Vacation
  • Profit sharing

 

Please complete the form below, if you are interested in a career with Inline Computer & Communications